25% ON ALL SMALL & MEDIUM BEDS | FREE SHIPPING AUSTRALIA WIDE

FAQs

We offer a 2-year warranty against memory foam sagging. However, we do not cover any damages done to it by dogs and accidents.

 
IS THE SLEEPYPAWS BED WASHABLE?

The SleepyPaws Bed out liner unzips and is machine washable. Make sure you set your washing with cold water and let it to dry outside. The inside lining of the bed is water-resistant and can be simply wiped down with a clean cloth. However, do not wash the foam itself as it will damage it.

 

IS THE BED WATERPROOF?

Only the inner lining of the bed is waterproof. We use this lining to help protect the memory foam from a small amount of liquid and any doggo accidents from reaching it. However, leaving it for a prolonged time to moisture may seep through. We recommend cleaning the outer and waterproof lining as soon as you can. 

 

I JUST RECEIVED MY BED, AND IT’S FLATTER THAN I THOUGHT!

The bed is flat due to the careful vacuum packaging we use to ship out beds to you, this is normal! Once you remove the bed from its air-sealed packaging - you will notice it immediately start to expand to its intended size and shape. We recommend usually 2-4 days for this bed to fully plump. Don’t worry your doggo can start using their new bed immediately which won’t affect the inflating process.

 

CAN I RETURN MY BED?

We do not accept returns if the bed has been opened from its vacuum sealed packaging. The reason is that, once it expands it cannot be recompressed or it will destroy the stitching and due to health regulations.

If you’re in doubt of the size and have changed your mind, please do not open the bed and contact us at hello@sleepypaws.com.au and we can arrange a return or exchange for another size as long as the bed is still in its packaging. 

 

IS THE MEMORY FOAM WASHABLE?

No. Do not wash the foam itself as it will damage it - however, the outer lining can be washed. 

 

CAN I TUMBLE DRY THE COVER?

No. We recommend only to hang and dry outside. 

 

CAN I BLEACH THE COVER?

No. Make sure you set your washing with cold water and let it to dry outside.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The SleepyPaws Beds are dispatched from our Sydney warehouse within 2 business days after order. Remote parts of Australia might take a bit longer - up to a week for delivery but major capital cities in Australia are usually within 2-3 days of order. 

*Due to the COVID-19, shipping times may take a little bit longer but we will make sure your order will have a tracking number. 

 

WHAT IS YOUR RETURN POLICY?

To be eligible for a return or exchange of size, the bed must be unused and in it's original compressed unopened packaging. This is the due to the nature of packaging of the bed and cannot recompressed, risking damage to the material and its stitching. Please check the bed size dimension on the product page before ordering. 

If you’re in doubt of the size and have changed your mind, please do not open the bed and contact us at hello@sleepypaws.com.au and we can arrange a return or exchange for another size as long as the bed is still in its packaging. 

We will send you an email to notify you that we have received your returned item. Once we have checked and inspected the item, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days

Defective items

We only replace items if they are defective or damaged - please get in contact with hello@sleepypaws.com.au (we will require a photo for review).